Frequently Asked Questions

SkillForge Academy is a professional online learning platform that offers comprehensive courses designed to help you advance your career. We focus on practical, hands-on learning with expert instructors from various industries.

Our instructors are industry professionals with years of real-world experience in their respective fields. Each instructor is carefully selected based on their expertise, teaching ability, and practical knowledge.

Yes, upon successful completion of a course, you will receive a certificate of completion that you can add to your professional profile and share with employers.

Once you enroll in a course, you have lifetime access to all course materials, including any future updates or additional content that may be added.

Absolutely! Our courses are designed for self-paced learning. You can start and stop whenever you want, and progress through the material at a speed that works for you.

You can access courses from any device with an internet connection, including computers, tablets, and smartphones. Our platform is fully responsive and works on all modern browsers.

Prerequisites vary by course and are clearly listed on each course page. Some courses are designed for beginners with no prior experience, while others may require basic knowledge in the subject area.

We accept all major credit cards including Visa, Mastercard, and American Express. All payments are processed securely through our encrypted payment system.

Yes, we use industry-standard SSL encryption and are PCI compliant. Your payment information is never stored on our servers and is processed through secure payment gateways.

Please refer to our Terms of Service for detailed information about our refund policy. We aim to ensure customer satisfaction while maintaining fair policies for all users.

First, try refreshing your browser or clearing your cache. If you're still having issues, please contact our support team at [email protected] with details about the problem you're experiencing.

You can reach our support team by email at [email protected] or by phone at +44 20 7946 0958. We're available Monday through Friday, 9:00 AM to 6:00 PM GMT.

We typically respond to email inquiries within 24 hours during business days. For urgent technical issues, phone support is available during business hours for faster assistance.