Privacy Policy

1. Introduction

SkillForge Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website skillforge.co.uk and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Enroll in courses
• Contact us with inquiries
• Subscribe to our newsletters
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely by third-party payment processors)
• Course progress and completion data
• Communications with our support team

Automatically Collected Information

We may automatically collect certain information about your device and usage patterns, including:

• IP address and browser information
• Pages visited and time spent on our site
• Referring websites
• Device type and operating system

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing course enrollments and payments
• Communicating with you about your account and courses
• Sending educational content and updates (with your consent)
• Improving our website and services
• Responding to customer service requests
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

5. Data Storage and Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your information is stored on secure servers located in the United Kingdom and may be processed by our service providers in other countries with adequate data protection laws.

6. Cookies and Local Storage

Our website uses cookies and local storage to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Store course progress and checkout information

You can control cookie settings through your browser preferences, though disabling cookies may affect site functionality.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your personal data
• Restriction of processing
• Data portability
• Objection to processing

To exercise these rights, please contact us at [email protected].

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

If you are accessing our services from outside the United Kingdom, please be aware that your information may be transferred to, stored, and processed in the UK and other countries where our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us: